Terms of Service

terms of use

Please read the following Terms of Use and Disclaimer carefully before using this website.

Terms of Service

Thank you for visiting the pipemoment.com ("pipemoment.com" or "we") website (the "Website"). Your access and use of the Website and related services (the "Services") are subject to the following Terms of Service and other regulations and policies on the Website, including the Privacy Policy (the "Terms of Service"). Once you use the Services (such as browsing the Website or placing an order on the Website), you agree to all the Terms of Service. If you do not accept or agree to the Terms of Service, you should immediately stop using the Services. If you acknowledge and agree, we may collect, use, store and disclose any personal information you provide in accordance with the Privacy Policy. This Agreement does not recognize any relationship (partnership, cooperation, employment or other relationship) between you and pipemoment.com, nor does it give you the right to become a representative of pipemoment.com. Pipemoment.com reserves the right to amend any part of the Website or Terms of Service at any time. Please visit this page from time to time to check any updates or revisions to the latest Terms of Service (including the above regulations and policies and Privacy Policy). If you have any comments on the Website or these Terms of Service, please contact the online customer service.

Eligibility

You must meet our eligibility criteria below to purchase:

  • Aged 18 or above - Minors are not allowed to place orders on this website. Those who conceal their true age when purchasing or browsing will bear all consequences.
  • Possess a valid credit/debit card issued by a reputable bank and accepted by pipemoment.com for payment purposes.
  • Provide personal and payment details that are valid and accurate (email address, real name, phone number, billing information, and other required information as specified on the website). By submitting your order, you authorize pipemoment.com to charge your credit/debit card an amount equal to the total purchase price of your order. You also expressly authorize us to use the personal information you provide to us for appropriate anti-fraud checks (such as credit checks) and to forward or obtain information about you to third parties, including but not limited to credit reporting agencies or fraud prevention agencies, as necessary, and such third parties may retain such information. Please refer to our Privacy Policy for more information on how we use your information. All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart will not be reserved and may be purchased by other customers until payment is submitted.

Product Description

pipemoment.com will endeavor to ensure that the content and product descriptions on the website are as accurate and complete as possible. However, we do not guarantee that the "content" and product descriptions are accurate, complete, current or error-free. If you believe that any product offered by pipemoment.com is not as described, please refer to our Return Policy.

Product Pricing

Prices on pipemoment.com are in US dollars.

The price shown on the Website at the time your order is confirmed is the official price, unless there is an obvious error in that price. Although we try to ensure that all prices shown on the Website are accurate, we do not guarantee that prices are always correct and reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option of reconfirming or canceling your order. If we are unable to contact you, we will treat the order as cancelled. If your credit/debit card is not denominated in US dollars, your card issuing bank will calculate the final price charged to your credit/debit card based on the exchange rate on the day the credit/debit card issuer processes the transaction.

All products are based on the price at the time of ordering. If there is a price change before or after the discount, the price difference will not be compensated.

Your order does not include any taxes and duties, any taxes and duties depend on where your order is shipped: customers are responsible for paying all import taxes and duties imposed by the country where the products are shipped, and payment of the above taxes and duties is necessary in order for the customs authorities to release the ordered products upon arrival. We recommend that you contact your local customs authorities first before placing an order with us to determine the cost of import taxes and duties.

Please note that you are responsible for paying the local import taxes and duties at the destination. All taxes should be paid directly to the local customs authorities and will not be refunded in case of return or exchange. If you choose to exchange the goods, you will also need to pay the local import taxes and duties at the destination again; pipemoment.com is not responsible for the taxes and duties involved in the destination.

Payment Instructions

The company currently only provides two payment methods, 1) direct payment on the website, 2) sending a payment link via email to service@pipemoment.com . Consumers are advised not to trust any other individuals/WeChat public accounts, QQ, Alipay, etc. who claim to accept direct payment for pipemoment.com, so as to avoid unnecessary losses.

Acceptance of Order

Your order is deemed to have been accepted and a contract between you and pipemoment.com is formed when we send you an email confirming the shipment of your order.

Cancellation of order

If the customer must cancel the order after completing it (before the order is shipped), we will charge a handling fee of 20% of the total price of the returned goods, that is, the total return price - 20% of the total return price = the actual refund amount. The refund will be returned to the customer's bank account where the payment was made before, and the actual arrival time of the funds is about 8-10 weeks.

intellectual property

All software and content ("Content" being defined as, or including, any text, audio or music, video, graphics, photographs and images) are the intellectual property of pipemoment.com and protected by intellectual property and copyright laws and international treaty provisions.

Customer Service Platform

If you have any questions, please contact our official website's "Online Customer Service" and do not trust any personal QQ, WeChat or other customer service.

Governing Law and Jurisdiction

The Terms of Service, together with all our policies and procedures, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. In the event of any dispute or claim arising in connection with these Terms of Service, the relevant courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction.

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